In Becca & Cole, we are committed to deliver the highest quality garments. If the garment does not last at least 5 months in perfect conditions, we will give you a new one cost free**

** Customer is expected to pay only shipping cost

*** If the item is out of stock or a limited edition item, we will offer a refund of the order - shipping costs.

Quality Guarantee Policy for Clothing

I. Introduction

  • We are committed to providing high-quality clothing to our customers.

II. Coverage

  • This policy applies to all clothing items sold by our company.

III. Timeframe

  • Customers have the option to exchange clothing items within 6 months from the date of purchase.

IV. Eligibility

  • To be eligible for a exchange, the clothing item must:
    • Include proof of purchase.
    • Exhibit a defect or breakage resulting from production issues.

V. Defect or Breakage

  • A production defect or breakage includes issues such as:
    • Faulty stitching.
    • Broken zippers or buttons.
    • Fabric tears due to manufacturing flaws.

VI. Return Process

  • Customers should follow these steps to initiate a return:
    • Contact our customer support team at info@beccacole.com
    • Provide proof of purchase.
    • Describe the defect or breakage in detail, preferably adding a picture of video.
    • Follow any additional instructions provided by our team.

VII. Assessment

  • Our team will assess the reported defect or breakage.
  • Possible outcomes may include replacement, or refund, depending on the nature of the issue and the item availability.

VIII. Exclusions

  • The guarantee does not cover damage caused by:
    • Misuse or improper care.
    • Normal wear and tear.
    • Unauthorized alterations.

IX. Customer Responsibilities

  • Customers are responsible for proper care and handling of clothing items to maintain eligibility under the guarantee.

X. Conclusion

  • We value our customers and are dedicated to delivering quality products.
  • Please contact our customer support for any quality-related concerns.

XI. Legal Disclaimer

  • This policy is subject to applicable laws and regulations, and we reserve the right to modify it as needed.